COURSE DESCRIPTION

In this course all the essentials of human resources in the tourism and hospitality industry will be covered. This will include staff management, the values of leadership, motivation, equal opportunities for all and the use of IT in the industry

COURSE OBJECTIVES

This unit aims to introduce students to the essentials of human resources in tourism and hospitality. Students will understand the organisation of staff in tourism and hospitality, the principles of leadership, motivation and equal opportunities and the use of IT in tourism and hospitality

RECOMMENDED FOR

Hotel Receptionist, Porter, Sales Trainee, Maintenance Assistant, Trainee travel Agent, Assistant travel guide, Guest support representative

NQF Level 3 courses

NQF levels are intended to award registered learners with national accreditation based on their skills and knowledge. NQF 3 is equivalent to Grade 11 or Standard 9, and is often a stepping stone to NQF 4 and beyond.

NQF Level 4 courses

NQF levels are intended to award registered learners with national accreditation based on their skills and knowledge. NQF 4 is equivalent to Grade 12 or Standard 10 (Matric), and is a FET – Further Education and Training – category qualification.

NQF Level 5 courses

NQF levels are intended to award registered learners with national accreditation based on their skills and knowledge. NQF 5 is a National Certificate or National Diploma and is a HET – Higher Education and Training – category qualification

NQF Level 6 courses

NQF levels are intended to award registered learners with national accreditation based on their skills and knowledge. NQF 6 is a Bachelors Degree or Higher Diplomaand is a HET – Higher Education and Training – category qualification.

COURSE CONTENT

 

  • Understand the organisation of staff in tourism and hospitality
  • Understand the legal implications of staff management in tourism and hospitality
  • Understand the principles of leadership and motivation in tourism and hospitality
  • Understand the principles of equal opportunities in tourism and hospitality
  • Understand the use of IT in tourism and hospitality

COURSE TYPE

Here are some quick facts about the course.

  • Course duration: Can be completed in three (3) months. Some students would elect to take longer, particularly those studying part time.
  • Type of course: Distance learning / correspondence
  • Assessment: You will be assessed by completing three assignments and one exam.
  • Accreditation: Chartered Institute of Tourism and Hospitality in South Africa
  • Qualification awarded: Diploma in Tourism and Hospitality Level 3

ENTRANCE REQUIREMENTS

 

You need the following to study this course.

  • Must be at least 17 of age and must have passed Grade 11, or equivalent qualification. Kindly Contact ALDES Training for advice.
  • If you have not passed Grade 11 you must at least be 21. Kindly contact ALDES Training Academy for assistance.
  • Students have to register separately with the Institute of Tourism and Hospitality (ITH) as well as with ALDES Training Academy.
  • ALDES Training Academy assists all students with their ITH registrations, at no extra charge
  • You must be able to speak, read and write English

ADDITIONAL INFORMATION

  • This course, taken with ITH Essentials of Marketing and Customer relations in Tourism & Hospitality; Tourism & Hospitality Industry and Essentials of Tourism and Hospitality Operations leads to the Level 3 Diploma in Tourism & Hospitality
  • When you complete the full course, you will be awarded a Level 3 Diploma in Tourism and Hospitality from ITH
  • Students have to register separately with the ITH as well as with ALDES Training Academy
  • ALDES Training Academy assists all students with their ITH registrations, at no extra charge
  • Please download and read course payment and ITH registration details file for further information
  • Kindly contact us directly should any questions remain

Course Curriculum

No curriculum found !

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